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Owned and operated by Hey Bails Ventures, LLC, we welcome every question about your backyard vision.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by 5 to 8 business days in transit. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your patio furniture set, pergola, or fire pit every step of the way.
What is your return policy?
We offer 30-day returns on eligible items. If your gazebo, furniture set, or fire pit does not meet your expectations, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different style or color?
Yes, exchanges are handled on a case-by-case basis within the return window. Send us a message with your order number and the item you would like instead, and our team will walk you through it.
What materials are your pergolas and furniture made from?
Our collections feature materials like powder-coated aluminum, weather-resistant wicker, and treated hardwoods designed to withstand sun, rain, and seasonal changes. Each product page lists the exact materials and specifications.
How do I choose the right size patio set for my space?
We recommend measuring your deck, patio, or garden area before browsing. Each product listing includes full dimensions, and our team is happy to help you find the right fit for your backyard layout.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team replies to every inquiry within one business day so your project keeps moving.
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Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
30-Day Returns
If something is not right, our return window gives you time to decide, backed by our return policy.
